Duration: 3 days
Certified private Yacht Butler Service Training
Five-star service begins with your employees, and service is more important than ever in a tough, tight, and competitive market. Excellent guest service is not an expense, but an investment. Statistics prove that guests reward exceptional service with loyalty and increased spending.
Today’s successful hospitality employee must have effective guest service skills in today’s competitive market. They must be able to engage and connect with their guest to go above and beyond the call of duty and to have a vast knowledge of many hospitality related aspects .
Butler Service Program Offers a Complete Property /Yacht Training Plan and Certification
Bulter Service Platinum, a new guest service training program shows employees and owners how to achieve a new standard of exceptional, VIP service based on emotionally engaging with guests in memorable ways. It is a comprehensive program designed to accomplish the goal of creating guest service-oriented line level employees, handling efficiently VIP requests and important guests and show them how to engage with their guests to provide memorable guest service. Core components include training, employee certification and property/yacht certification.
Training
Butler Service Platinum features a training manual used to motivate and inspire hotel employees to ‘go for the gold’ when it comes to providing service above and beyond guests expectations.
The training focuses on the 7 Elements of VIP service :
↗ Authenticity: Keep it Real
↗ Intuition: Read the Need
↗ Empathy: Use your Heart
↗ Champion: Be a Guest Hero
↗ Delight: Provide a Surprise
↗ Delivery: Follow Through
↗ Initiative: Make the Effort
Each student receives a Butler Service Yacht Manual with modules and activities that the trainer will use to help the participants learn how to apply the seven GOLD elements with guests each day. The manual will also guide them through daily tasks ,methodology, generic standards, behavioral exercises, dealing with difficult situations , surprising their guests and protocol /butler service sequences . This manual offers a unique sample of practical and theoretical aspects of the daily tasks that the VIP -Butler Service includes .
Trainer
Green Belt, Six Sigma (Official Starwood Hotel Trainer), trained by the official English Royal Family Butler, with over 16 years experience working at 5 star hotels, 8 of which at Starwood
